To view available positions at Orrville Pet Spa & Resort, click here.
To view available positions at VWP veterinary clinics, click here.
The ideal candidate will demonstrate the following:
• 1-2 years of clinical veterinary experience as a Registered Veterinary Technician (Strongly preferred, not required)
• Positive work attitude and commitment to a stress-free environment for our patients
• Schedule flexibility; available to work weekends and holidays
• Ability to work in a fast-paced environment
• Provides excellent patient care and customer service
• Comfortable working with computer software to complete patient records and treatment
• Leadership skills, ability to train other staff
• Self-motivated, reliable, ability to multitask
• Competent in general knowledge and technician skills for specialty patients and ability to provide advanced patient care
• Team player with good interpersonal skills
• Planning, administering, and monitoring anesthesia, including for critical patients.
• Clear client communication and education
• Maintain professionalism in a fast-paced work environment.
Requirements and Qualifications:
Current RVT license
1-2 years of experience as a technician
Solid surgery and dentistry experience
Computer skills
Attention to detail
Client service skills
Positive and friendly attitude with clients and teammates
Must be able to read, write, and communicate clearly both in person and on the telephone.
Must be willing to operate all necessary equipment including x-ray and laboratory equipment
Physical Obligations:
Able to lift and carry supplies up to 40 pounds without assistance
Endure sitting, standing and walking on hard floor surfaces for extended periods
Type information for patient records and prescription labels into the computer
Able to work in noisy work conditions with sounds from animals and equipment
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
We offer competitive benefits, including Group health insurance, 401k, Paid Time Off, personal pet discounts, uniforms, and other benefits.
As the face of Veterinary Wellness Partners, the Client Services Specialist sets the tone for the practice
as we build and maintain each client's trust and confidence in our abilities. We are looking for a
professional, organized and detailed individual to be a part of our client services team. Being a
receptionist in our veterinary offices takes a special kind of person who is able to work with both humans
and animals alike. If you enjoy people and their pets and understand the importance of providing them
with superior customer service, have great communication skills, and are outgoing and friendly - then this
position is for you!
The CSS is responsible for providing service excellence while performing the following tasks:
Warmly greet clients and pets by name
Answer phones promptly and professionally using a multi-line phone system
Screen and route calls to appropriate staff
Provide phone shoppers with descriptions of services first, price last
Receive and transmit faxes
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Check medical and computer records for accurate client addresses, phone numbers and e-mails
Weigh pets each visit and record weights in medical records and on computer
Schedule appointments and surgeries according to hospital scheduling guidelines
Make surgery and appointment confirmation calls
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention, and diseases
Fill prescriptions and provide routine administration instructions to clients
Echo doctors’ recommendations when checking out clients
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
Prepare health certificates, proof of vaccination, lab reports and euthanasia certificates
Sell retail items and pet food
Foster collaborative relationships with other team members and departments
Clinic maintenance (including removal of animal waste) and ensuring that facility is neat and clean and odor free at all times
Financial Duties:
Enter accurate charges
Explain invoices to show value for the care provided, stating all services and products provided before the total
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Verify the eligibility of clients with charge accounts (where applicable)
Print or record the end of day financial balances, ensuring they are accurate
Know fees for routine services
Balance cash drawer at end of day/shift
Educational Requirements:
High school diploma or equivalent
Experience in customer service
Skills Needed:
Ability to work in a fast-paced environment
Computer literacy
Understand veterinary terminology
Exceptional customer service skills
Keep accurate medical records, clerical work
Educate clients
Promote hospital products and services
Support team members
Physical Obligations:
Able to lift and carry supplies up to 40 pounds without assistance
Endure sitting, standing and walking on hard floor surfaces for extended periods
Type information for patient records and prescription labels into the computer
Able to work in noisy work conditions with sounds from animals and equipment
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
Veterinary Wellness Partners offers competitive benefits:
Group health insurance, 401k, Paid Time Off, personal pet discounts, uniforms, and other benefits.