Staff Training: Wendy S. Myers

Submitted by Veterinary Wellness Partners on Thu, 04/03/2014 - 12:28pm
Jeffrey Fink D.V.M., Wendy S. Myers, Communication Solutions for Veterinarians, Orrville Vets,

Wendy Myers Visits Orrville Veterinary Clinic

March 26th, 2014

Orrville Veterinary Clinic prides ourselves on being one of the best veterinary hospitals in the Orrville, Wooster, Rittman, Dalton and surround regions of Wayne county.  We know that our best assets are our highly skillful and caring staff members.  Many of our staff members have been with us for 10 years or more.  It is our group of receptionists, registered veterinary technicians, veterinary assistants, client care specialists and practice manager that help to make our veterinarians and our entire clinic shine above and beyond.  We elected to achieve voluntary accreditation by the American Animal Hospital Association, which helped to emphasize our dedication to staff training and continuing education of all of our staff, the vets included.

On March 26th, 2014; we were fortunate to be able to welcome in Wendy S. Myers of Communications Solutions for Veterinarians, Inc.  Wendy is known as one of the best in the veterinary business in terms of staff training and client services.  She was able to spend several hours with us in continuing education regarding the best practices that we can add to our clinic to serve our pets and their families in the best possible manner.  Some of these ideas are simple thinking, such as being able to block out time slots in our schedule to better accommodate same day emergencies.  In the past, we have always "squeezed" these appointments into our already jam packed schedule.  Now we will have more time to better focus on theses cases without interrupting the previously scheduled appointments throughout our day.  Wendy also helped us focus on ways to better improve our communication with owners through several tips and tricks.  She was able to help us modify our check in procedure, which should help getting new patients registered and checked in a lot faster than in the past.

It was a great time and a joy to host Wendy.  We want to thank her for helping us take our services up to the next level.  We also want to thank Vetstreet for sponsoring Wendy at no cost to the clinic.  We are so glad to be able to partner with such great partners in the veterinary industry.   

Article written and edited by Jeff Fink, D.V.M.